Net Ten Complaints and Reviews

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Net Ten
Main address: 9700 N.W. 112th Ave 33178 Miami FL
1-877-TEN-CENT (1-877-836-2368), ,
  • 68+1 mobile complaints
  • $5K claimed losses
  • $72 average
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  • Aug 02
  • Cellular Phone
  • Air Time
  • 2
  • 2
  • 15

they don't want me to put are time on my phone I tell them what I need and they tell me they cant help me I was getting the 45.00 air time they told me they dent have that plan any more I see you still do then I went to the 35.00 dollar are time now they don't want me to put it on so I can give my business some one else if net ten don't want it this is not the first time this has happen they... Read more

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  • Jul 18
  • Cellular Phone
  • Rancho Cucamonga, California
  • Sim Card
  • 1
  • 1
  • 17

I just spent 26 days into what I now call net10 ***. It began on June 20th with loss of signal. I called :and was told towers were down in Texas call baqck in 24 hours. That went on for 5 days, then I was told I needed a new SIM card and it would be here in 3-5days but I had to purchase a new air time card to receive the credit days since my days ran out during the ordeal. I purchased a 750... Read more

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  • Jul 09
  • Cellular Phone
  • Bullhead City, Arizona
  • Cellular Phone Minutes
  • 16

Had this phone for two years and was on auto refill monthly. Has been fine till the phone showed that we have zero service days. I called Net Ten who told me that there was a glitch in their system and the auto refill was not charged to my account. I had to pay for more minutes to reactivate the phone. My phone had 8030 minutes on it just prior to reactivation. As soon as they activated it... Read more

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  • From mobile
  • Net Ten
  • Jul 07
  • by anonymous
  • #507585

Phone goes out in a lot of places. Does NOT get GOOD SERVICE Add comment


  • Jul 01
  • Cellular Phone
  • Tacoma, Washington
  • Customer Support
  • 1
  • 1
  • 6

Not a customer service company at all. Net10 took away my service days even though I have auto pay. Phone person did not want to help so I asked and was told there were no supervisors, he was the only person there. After he kept me on the phone for more than 30 minutes, he said he would need to get a supervisor. First rule of customer service--DON'T LIE! then I couldn't get all my minutes back.... Read more

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  • May 23
  • Professional Services
  • Lancaster, Pennsylvania
  • Online Activation Process
  • 8

I have 3 Net10 phones for my children. As long as you do not need any type of assistance at all you should be sort-of OK. God help you if you need to contact Net10 to resolve an issue or do any type of transaction - whether you contact them on-line or on the phone. This company is truly the poster child for the worst customer service ever encountered in North America. First, the customer... Read more

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  • Mar 05
  • Cellular Phone
  • Tulsa, Oklahoma
  • Number Transfer
  • 1
  • 1
  • 25

Approx. On Feb. 23, 2014 I called to transfer a phone number to a new android phone. Should have been a easy and simple transaction. I did the same thing with straight talk and had no problem. Anyway they lost my number said it was used (still on my old phone) old phone not deactivated yet. Finally said to follow *22890 for activation. Phone activated, problem number not attached. Called back.... Read more

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  • Feb 18
  • Cellular Phone
  • Carnation, Washington
  • Cell Phone
  • 3

I had been a Net 10 customer for a couple of years and then one of the two phones got dropped in water and didn't work anymore. I purchased minutes with 60 days and unlimited roll over so even if you used up your days on one aircard you could add them to the next. Well after the phone went in the drink I didn't keep adding days. I last purchased 60 days on 7/31/2013 that should have gone until... Read more

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  • Jan 10
  • Cellular Phone
  • Phone Deactivation
  • 1
  • 1
  • 13

My telephone was stolen at the hospital that I work at. I called and told them it was stolen and I would like to salvage my telephone number as I have all of my business and personal contact numbers in conjuction with my pictures of my family. The operater told me that if I deactived the phone I could not retrieve my number. I have a police report. The telephone was stolen on New Years Eve. ... Read more

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  • Nov 30, 2013
  • Cellular Phone
  • Colorado Springs, Colorado
  • Net 10 Wireless
  • 11

Purchased a net 10 calling card and activation kit. Was unable to activate phone. Called customer service - was ran around in circles in excess of 30 minutes and eventually told that the only way to resolve my issue was to fax information to them! Not email - not phone but FAX! Having recognized that I really don't want to give any $$ to a company that provides such poor customer service, I... Read more

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